FAQ

Shipping and Sales Tax
Allow 2 -16 business days for delivery within the United States.
QCandles.com ships standard orders within 1-6 business days of receipt, but timing can vary by product, and quantities. Orders consisting of brands other than Q Candles will likely arrive in multiple days due to varied shipping locations and processing time. Shipping is not available for P.O. Boxes or military APO/FPO addresses.

Contact us / Customer Services
QCandles.com always open 24 hours a day 7 days a week. We look forward to your purchases.
Contact us by email: for general inquiries, comments, suggestions, please email us at: info@QCandles.com
Contact us by telephone: for general information please call us during regular business hours, Monday through Friday pacific standard time at 888-639-0444 or 818-782-0416 

Payment Options
QCandles.com customers may purchase products online by credit card or PayPal.
Payments by credit card: QCandles.com accepts Visa, Mastercard, Discover. Simply fill your shopping cart with your products of choice, click checkout and provide your payment information as requested.
Payments by check, money order or phone: if you would like to pay by money order or phone please call QCandles.com customer service at 888-639-0444 or 818-782-0416.

Return and Exchange
QCandles.com 25 days full money back on all standard orders, 100% satisfaction guaranteed. (Standard orders includes white, ivory and buttrscotch colors and all candle sizes up to 12 inches tall and 7 inches in diameter)
As part of our goal to be the most convenient way to make purchases, Qcandles.com accepts returns and exchanges for products purchases on the Qcandles.com website.
You can return or exchange your order for up to 25 days from the purchase date. Products that you return or exchange must be in the condition that it was received and include all packaging material and in the original box.
QCandles.com does not guarantee wear and tear or any damages unrelated to the manufacture.
Whether you are making a return or an exchange, QCandles.com will:
1. Credit your original payment method for the full purchase price of each item in the return shipment.
2. For exchange, charge the same credit card for the purchase total.
Please allow 8-15 days following receipt of your return for exchanges to arrive. We will send you an order confirmation email for your exchange order as soon as it is placed.
As always, QCandles.com will ship the new item(s) to you free of charge.
Please follow the below steps for a full refund or an exchange.
Step 1: Complete the return form included with your purchase. If you no longer have your return form, print THIS page from your browser and complete the information.
Step 2: Place returning items and the complete return form back in the original package.
A. Please include all original packing materials.
B. Remove all other address references from outer packaging which ensures proper delivery to the location on the return shipping label.

Q Candles appreciates your interest and hope you enjoy our products.