Shipping and Sales Tax

Allow 2 -14 business days for receipt within the United States.

 

Qcandles.com ships orders within 1-5 business days of receipt, but timing can vary by product. Orders consisting of more than one brand will likely arrive in multiple days due to varied shipping locations and processing time. Shipping is not available for P.O. Boxes or military APO/FPO addresses.

 

Contact us/ Customer Services

Qcandles.com always open 24 hours a day 7 days a week. We look forward to your purchases.

Contact us by email: for general inquiries, comments, suggestions, please email us at: info@QCandles.com

Contact us by telephone: for general information please call us during regular business hours, Monday through Friday pacific standard time at 818-782-0416

 

 

Payment Options

Qcandles.com customers may purchase products by credit card or money order through PayPal.

Payments by credit card: Qcandles.com accepts major credit cards through PayPal. Simply fill your shopping cart with your products of choice, click checkout and provide your payment information as requested.

Payments by money order or phone: if you would like to pay by money order or phone please call Qcandles.com customer service at 818-782-0416.

 

Return and Exchange

Qcandles.com 15 days full money back, 100% satisfaction guaranteed.

As part of our goal to be the most convenient way to make purchases, Qcandles.com accepts returns and exchanges for products purchases on the Qcandles.com website.

You can return or exchange your order for up to 30 days from the purchase date. Products that you return or exchange must be in the condition that it was received and include all packaging material and in the original box.

Qcandles.com does not guarantee wear and tear or any damages unrelated to the manufacture.

Whether you are making a return or an exchange, Qcandles.com will:

1.    Credit your original payment method for the full purchase price of each item in the return shipment.

2.    For exchange, charge the same credit card for the purchase total.

Please allow 8-15 days following receipt of your return for exchanges to arrive. We will send you an order confirmation email for your exchange order as soon as it is placed.

As always, Qcandles.com will ship the new item(s) to you free of charge.

 

Please follow the below steps for a full refund or an exchange.

Step 1: Complete the return form included with your purchase. If you no longer have your return form, print THIS page from your browser and complete the information.

Step 2: Place returning items and the complete return form back in the original package.

A.    Please include all original packing materials.

B.    Remove all other address references from outer packaging which ensures proper delivery to the location on the return shipping label.

About Qcandles.com

Philosophy/Mission

Commitment to highest standards of quality, design and strong relationship with customers through continuous communication and excellence in services.

Our mission is to bring our customers the latest and best in style material and craftsmanship available today in the industry.

 

Feedbacks and Requests

We at Qcandles.com appreciate your comments and look forward to your feedbacks. Every Qcandles.com purchase should be convenient and enjoyable. We would like to get feedbacks from you about your experience in our site, our products and service.

Please let us know if you have any recommendations or suggestions how we can improve our site by

Email to: info@Qcandles.com

Phone (U.S. or Canada): 818-782-0416

 

Corporate and Group Sale/Wholesale

Qcandles welcomes corporate and group accounts. Please contact our customer services at 818-782-0416 or by Email to info@Qcandles.com and please be ready to provide the following information:

Company or Organization name

Your name and title

Contact Email

Contact telephone number

Our marketing department will contact you for more information.

 

Order Tracking

If you provide a valid email address, when you order, you will receive two kinds of emails:

1.    An email with the subject ¡°Qcandles.com order confirmation¡± which confirms your order, and should arrives shortly after you place your order.

2.    An email with the subject ¡°Qcandles.com order shipment confirmation¡± which confirms the shipment of individual items within your order.

You will receive a separate shipment confirmation for each items ordered. Each containing an ¡°order tracking number¡± for the item it references (can be the same tracking number).

 

 

 

Web Site Terms of Use

 

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE. IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT USE THE SITE.

 

UNLESS OTHERWISE SPECIFIED BY US IN THIS WEBSITE OR PURSUANT TO SEPARATE LICENCES GRANTED BY US, YOU MUST NOT DOWNLOAD, COPY, REPRODUCE, PUBLISH, TRANSMIT, DISTRIBUTE OR RESELL ANY PICTURES FROM THIS WEBSITE IN ANY FORMAT AND BY ANY MEANS. FOR REQUISITION OF OUR AGREEMENT/ LICENCE FOR USE OF OUR PICTURE, PLEASE REFER TO OUR TERMS AND CONDITIONS OF SUBMISSION AND REPRODUCTION OF PICTURE AND info@Qcandles.com FOR ENQUIRY.

BY USING THIS WEBSITE, YOU ARE BOUND BY THE TERMS OF USE STATED HEREIN.

 

1. Information

This Website presents information, data, content, photo, picture, video, audio and other materials and items, tangible or intangible (collectively, the "Information"). If we agree to grant you access to this Website such access shall be a non-exclusive, non-transferable and limited licence to access this Website in accordance with these Terms of Use.

 

2. Change of Terms of Use

We may change, add to or delete terms from these Terms of Use from time to time in our sole discretion without notice or liability to you. By continuing to use this Website following such modifications to the Terms of Use, you agree to be bound by such modifications.

 

3.  Changes to Website

We may, at our absolute discretion and at any time, without prior notice to you, add to, amend or remove material from this Website, or alter the presentation, substance, or functionality of this Website.

 

4.  User Conduct on this Website

As a condition of your use of this Website, you may not:

 

 (a) trespass, break into, access, use or attempt to trespass, break into, access or use any other parts of our servers, and/or any data areas for which you have not been authorized by us;

 

 (b) restrict or inhibit any other user from using and enjoying this Website;

 

 You have no rights in or to the Information and you will not use the Information, except as permitted under these Terms of Use and/or in accordance with separate licence granted by us.

 

 

5.  Prohibition of Access

Whilst we shall use commercially reasonable efforts to provide users with access to this Website twenty-four (24) hours per day, we cannot guarantee your access and you acknowledge that we make no representation or warranty that this Website will be available. You are responsible for your own hardware, software and facilities and we cannot guarantee compatibility of this Website with your systems.

 

We shall be entitled, at our sole discretion, to (a) temporarily suspend this Website to upgrade or modify this Website, and/or (b) restrict your access to and use of this Website where we consider it reasonably necessary for the operation of this Website. We shall not be responsible for any loss or damage you may incur as a result of any such suspension, restriction or prohibition.

 

We reserve the right at all times to prohibit or deny your access to this Website or any part thereof immediately and without notice, where we are of the opinion that you have breached any of the terms contained in these Terms of Use or that such prohibition or denial is appropriate, desirable or necessary in our sole opinion.

 

6. Links to and from this Website

Links on this Website may take you to other sites and you acknowledge and agree that we have no responsibility for the accuracy or availability of any Information provided by linked websites.

 

Links to other websites do not constitute an endorsement or recommendation by us of such websites or the Information, products, advertising or other materials available on those websites.

 

7.  Intellectual Property Right

All intellectual property rights subsisting in respect of this Website belong to us or have been lawfully licensed to us for use on this Website. All rights under applicable laws are hereby reserved. While you may download or print material from this Website for your personal, non-commercial use, it remains the property of Qcandles, unless otherwise stipulated.

 

Unless otherwise specified by us in this Website or pursuant to separate licence granted by us, you are not allowed to upload, download, post, publish, reproduce, transmit or distribute in any way any component of this Website itself or create derivative works with respect thereto as this Website is copyrighted under applicable laws.

 

8.  Limited Liability and Warranty

All Information is for your general reference or use pursuant to any licence separately granted by us only. We do not accept any responsibility whatsoever in respect of such Information.

 

YOUR ACCESS TO AND USE OF OUR WEBSITE IS AT YOUR SOLE RISK AND IS PROVIDED "AS IS", "AS AVAILABLE". THIS WEBSITE IS FOR YOUR PERSONAL USE ONLY AND WE MAKE NO RESPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY PRODUCTS ADVERTISED, BOUGHT OR SOLD USING THIS WEBSITE OR ANY WARRANTIES ON MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. REFERENCE IN THIS WEBSITE TO ANY THIRD PARTY PRODUCTS, EVENTS OR SERVICES DO NOT CONSITUTE OR IMPLY OUR ENDORSEMENT OR RECOMMENDATION OF ANY KIND.

 

Without limiting any exclusion specifically provided for in these Terms of Use, we shall in no event be liable for any costs, damages or liability for any unauthorized use of this Website or breach of security relating to this Website.

 

We do not guarantee or assume any responsibility that and you acknowledge that we make no representation or warranty, that:

 

 (a) the Information on this Website is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference or as specified in any separate licence granted by us;

 

 (b) the Information on this Website is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment;

 

 (c) messages sent through the internet will be free from interception, corruption or loss;

 

 (d)  access to this Website will be available or be uninterrupted; or

 

 (e) defects in this Website will be corrected.

 

 In no event shall we be liable (whether in tort or contract or otherwise) to you or any other person for any direct, indirect, incidental, special, punitive or consequential damages, including any loss of business or profit, arising out of any use, or inability to use, errors or omission in this Website or the Information, even if we have been advised of the possibility of such damages.

You will exercise and rely solely on your own skill and judgment in your use of this Website and use and interpretation of the Information. You are responsible to ensure that your use of this Website and the Information complies with all applicable legal requirements.

 

The limitation of liability contained in these Terms of Use will apply to the fullest extent permitted by applicable laws.

 

 

 

Privacy Guidelines:

 

Navigational Data/Tracking.

 

 We do not use any navigational data about where individuals come from, leave to, or go while on our Web site, and we do not disclose this to third parties.

While we may collect online navigational data about where you go on our Web site, we will not use such information at the individually identifiable level. We may use navigational data in aggregate or compiled statistical form.

 

 

 We may use Web browser "cookies" to track progress through our Web site, but the cookies will not be used to collect or store individually identifiable information nor be linked to other information that allows us to identify an individual.

 

Information Sharing/Disclosure.

 

 

 We do not disclose customer contact information (such as telephone numbers or various personal identification numbers), to any third party except as required by law, or as needed to fulfill an order or deliver a product that a customer has ordered.

 

 

 We do not disclose customer credit or debit card numbers or checking account information to any third party except as required by law, or as needed to fulfill an order or deliver a product that a customer has ordered.

 

 

In support of maintaining a safe and secure environment for credit card purchases, it is essential to our customers that we use credit card and other billing account numbers only for the fulfillment of purchases or other transactions initiated by our Customers. We do not use credit card or other billing account numbers in other ways.

 

 

 We do not release to third parties specific customer account information except to comply with valid legal process or in reasonable efforts to fulfill a transaction initiated by our Customers.

 

 

 We provide Customers with the opportunity to update or correct contact and billing information.

We provide to our customers a means to update and ensure the accuracy of their online contact and billing information. For security reasons, we will not disclose the original information directly to the customer, but rather provide a means to reenter changes to the information on record.

 

 

 

Online Purchases.

 

The objective of the online purchases principle is to protect the information about customer transactions and other online uses from misuse and unauthorized disclosure.

 

 

 We may use information about the kinds of products you buy from us to make other marketing offers to you, unless you tell us not to, or to personalize your visits to our Web site. We do not give out this purchase data to others except as specified below:

 

 

 

 We do not give out information about what individual customers purchase, except to complete the transactions or to comply with valid legal process.

 

 

 We do not sell or rent customer contact information to unaffiliated third parties for marketing purposes.

 

 

 

Safeguarding Personal Information.

 

The objective of the safeguarding personal information principle is to assure you that we actively protect your privacy using a variety of security and controls. We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.

 

 We use state of the art technology (i.e., Secure Socket Layer, or SSL) encryption to keep customer personal information as secure as possible. We have also put in place privacy protection control systems designed to ensure that personal Customer data remains safe and private.

 

 We allow only authorized employees access to personal information and ensure that the access is limited by need.

 

 

 We require companies contracted as agents to adhere to confidentiality agreements to ensure that Customer information remains safe and secure.

 

 

 We require employees to acknowledge that they understand and will comply with our privacy policy. We subject employees who violate the privacy policy to disciplinary action.

 

We will keep you informed, clearly and prominently on this page, about what we do with your personal information, and we will advise you here if we change our policy. The objective of the notice principle is to ensure that you are aware of and understand how we protect your privacy.

 

 We notify customers of our privacy policy during registration when they make a purchase.

 

 

 We provide a means for Visitors and Customers to ask questions about, voice concerns about, or report violations of the privacy policy.

 

If you have questions or concerns about our privacy policy, or to report a suspected violation of our privacy policy, you may contact us by the following means:

 

Email: info@Qcandles.com