Qcandles 30 days full money back, 100% satisfaction guaranty.
As part of our goal to be the most convenient way to make purchases, Qcandles accepts returns and exchanges for products purchased on the qcandles.com website.

You can return or exchange your order for up to 30 days from the purchase date. Products that you return or exchange must be in the condition that it was received and include all packaging material and in the original box.

Qcandles does not guarantee wear and tear or any damages unrelated to the manufacture.
Whether you are making a return or an exchange, qcandles.com will:

1.Credit your original payment method for the full purchase price of each item in the return shipment.

2.For exchange, charge the same credit card for the purchase total.
Please allow 8-15 days following receipt of your return for exchanges to arrive.

We will send you an order confirmation email for your exchange order as soon as it is placed.
If you are in a hurry, return your original item for a refund, and place a new order online for your replacement item.

Please follow the below steps for a full refund or an exchange.

Step 1: Complete the return form included with your purchase. If you no longer have your return form, print This page from your browser and complete the information.

Step 2: Place returning items and the complete return form back in the original package.

A.Please include all original packing material.

B.Remove all other address references from outer packaging which ensures proper delivery to the location.

 

Your last name:

Your first name:

Street:

City:

State:

Zip:

Your Email Address:

Your Phone Number:

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